HelpScout

Beacon by Helpscout Integration

Integrate Upscope and Beacon live chat by Helpscout.

Start a co-browsing session directly from a chat in Beacon by installing Upscope on your website. The link will automatically appear within your chat window.

• Install Upscope

• Add Screenshare as a custom property to your custom properties page within HelpScout

• Make sure both the agent's and customer's browser tab is refreshed.

• Whilst in a conversation, click the Screenshare link on the right hand side.

This will open up a co-browsing session in another tab.

By default it will ask the customer for permission to begin the co-browsing session. Once they accept you can start co-browsing and use the cursor tool to scroll, click and type for them.

You're set up and running 🎉

Please contact us on our live chat if you have any questions or email sales@upscope.io for other enquires.