Cobrowsing Mode
Cobrowsing Mode is for when the content you want to share is on the visitor's device. Unlike other HelloScreen modes where you share your own screen, here you install the SDK on your website or app so you can view and guide what the visitor sees.
This is useful for:
- Walking customers through your product on their own device
- Providing support while seeing exactly what they see
- Guiding users through forms or processes in real-time
Getting Started
- Install the SDK - Add the SDK to your website or mobile app
- Identify Visitors - Set up visitor identification
- Mask Sensitive Data - Protect private information
- Configure Lookup Codes - Enable phone support codes
Session Control
- Agent-Led Sessions - Prevent visitor interaction during presentations
- Agent Prompt - Show contextual information to agents
Using Sessions
- Session Basics - Learn the session tools and features