In the early days there’s a temptation to leave chats open ‘just in case’, or
to get annoyed by abuse. We also write long and formal replies and don't read
between the lines when a customer is giving good feedback. Below we show how
we change over time.

Day 1 > Day 30 > Day 90 as a live chat agent

The team at https://Upscope has
experience supporting 1000s of users, we hope you enjoyed the ride ?

Upscope, “One click to see the user’s
screen from live chat for awesome instant support”