What can Intercom plugins do for your Sales, Marketing, Product and Customer
Support?

Intercom has over 17,000 users, and is continuously growing. And with this
growth, it comes as no surprise that there are newly emerging and exciting
plugins to make Intercom even more of a multi-tool. These Intercom plugins are
become increasingly more popular, as they aid and improve different
departments in a company; Sales, Marketing, Customer Success etc.

I decided that it would be wise to investigate some of these Intercom plugins
a bit more, to discover why they were so perfect for a specific department in
a business. This is why:

Customer Support Managers

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Upscope

Imagine having the power of viewing your customer’s screen in seconds? No more
will you have to ask, “Can you see the button on the right hand side”, or “If
you just scroll down, you’ll see the form you need to fill out”. Those
questions are now a thing of the past, as Upscope’s co-browsing Intercom
plugin shows you exactly what your customer is seeing in real time. In just
one click, switch from a conversation on Intercom to securely clicking,
scrolling and guiding a customer through an unfamiliar interface. A Customer
Success Managers dream!

Source: upscope.com

Survicate

One of the most important parts of customer support, is knowing how your
customers feel about your product, company and quality of your support. Having
a tool that allows you to collect actionable customer feedback, takes the
guesswork out of the picture. By using the Intercom plugin, Survicate, you’ll
meet your visitors’ needs with in-message surveys, feedback pop-up boxes and
one click answers, that’ll improve your conversion rate. Get to know your
customers better, and take further action to improve their satisfaction.
Everyone’s happy!

Source:: survicate.com/intercom

Meya

We of course had to include Meya in the list. The Intercom plugin that
strategically allows you to build commercial and personal live chat bots,
helping with day-to-day bot building tasks. Customer support teams can train
and host the bots, allowing for a human/bot collaboration. The bots listen to
the Intercom conversations and respond when they know the answer, instantly
improving efficiency for your customer service by adding more to the team. You
can even pause and unpause the bot, for when you or another member of the
customer support team are back in the office or back from lunch :).

Source:
https://medium.com/making-meya/standing-on-the-shoulders-of-giants-2b89817fdff7

Sales and Marketing Managers

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Landingi

For your PPC and SEO campaigns, a targeted landing page is essential for
success. With Landingi, your marketing team is able to create landing pages
without any IT knowledge, whilst keeping high visual standards. With this
Intercom plugin, you’re able to convert traffic from digital campaigns into
paying customers easily. Landingi is not just a landing page builder, but
serves as a tool for gathering and managing all of your leads.

Source: https://landingi.com/

Driftrock

The Intercom plugin, Driftrock, allows you to
turn your live chat/CRM into the ultimate Facebook and LinkedIn advertising
platform. It was designed with sales and marketing in mind, and helps you
engage with customers throughout the entire customer lifecycle (from lead to
happy customer). Driftrock helps you take relevant data from Intercom and
other customer databases, and turn it into creative ads that your customers
want and need to see. Every sales and marketing teams’ dream!

Source:
https://www.campaignmonitor.com/appstore/driftrock-flow-for-facebook-custom-audiences/

Learn more about Driftrock

Product Managers

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Productboard

Building a product means nothing if you’re building the wrong product. What if
there was a way to build a product you were sure would be enjoyed, useful and
used? The Intercom plugin, Productboard, does exactly that, by importing any
part of an Intercom conversation that the product team should review. It helps
teams understand what users need, and what your team should prioritize
building next.

Understanding customer needs in order to develop and design features and
products has never been easier. Now, your customer support team and product
development team can focus their time and energy on the important things.

Source:
https://help.productboard.com/how-to-articles/add-releases-to-the-releases-board

Multi-Team

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Notion

Having the right actionable data to work from is one of the driving forces in
any company. Notion is the Intercom metrics plugin that allows businesses to
see the bigger picture. Different departments can share information, such as,
SaaS and sales metrics, marketing lead generation and product development.
With Notion, you can easily group metrics by team, product or audience, to
deliver the right stats, and even share charts on Slack! The reason why Notion
works as a multi-team platform, is because it puts all of a company on the
same page. Everyone knows where they are, what needs to be improved and allows
them to build strategies that will get them to the next stage.

Intercom plugins have become a set of essential tools that can optimise
productivity within your business. So, in short, by choosing the right
Intercom plugins, you’re not only improving one aspect of your company, but
improving the work and results from the different teams within.

For more information about Upscope’s co-browsing solution, visit
upscope.com or contact our team via
live chat to schedule a demo.

Ever wanted to see someone else’s entire Intercom email campaign?

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If you’d like to see one complete campaign across sign up, install, trial and
purchase including new ways to catch a customers attention then see these real
and currently in use Intercom email campaign
templates,

How to double installations of your software

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When you know the biggest problem in getting people started on your service is
the installation, then it helps to concentrate on just that part. This is how
a simple UI change and email trick helped us double
installations.

Follow our team members here: Minh Thu
Saggers and Natasha
Hoke