We did over 14,000+ live chats and then built Upscope screenshots because so
many chats were like "Hi, I have a problem" and they gave no other
details.
The Upscope screenshots plugin takes screenshots of your customer's journey
through your website, displays them within your live chat service (compatible
with Intercom, Zendesk, LiveChat and Front), so you don't need to ask for one.
If you could see screenshots of what they did before they clicked on your live
chat bubble, you could solve the problem quickly. That's what Upscope
screenshots does.
Screenshots is part of Upscope's overall "See what your customer sees"
co-browsing service which integrates into Intercom,
LiveChat.com, Zendesk
and Front.
Get live chat screenshots by getting a UserView account
here.
Pardeep overlooks growth at Upscope and loves writing about SaaS companies, customer success and customer experience.
